Privacy Policy

Last updated: 6th August 2023

1. Introduction

EgualPalat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website egualpalat.com (the "Website") or make use of our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out contact forms
• Make enquiries about our products or services
• Engage with our customer service
• Participate in surveys or promotions

The personal information we may collect includes:

• Name
• Email address
• Postal address
• Telephone number
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and customer service requests
• To send you newsletters and marketing communications (with your consent)
• To improve our Website and services
• To analyse usage patterns and trends
• To comply with legal obligations
• To protect against fraud and ensure security

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: For marketing communications and certain cookies
• Legitimate Interests: For improving our services, website analytics, and customer support
• Contract: For providing services you have requested
• Legal Obligation: For compliance with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our Website and conducting our business
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of Rights: To protect our rights, property, or safety, and that of our users or others

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Newsletter subscriptions: Until you unsubscribe or we cease operations
• Contact form submissions: Up to 3 years from the date of submission
• Website analytics data: Up to 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing your personal data
• Right to Data Portability: Receive your personal data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided in Section 11.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Additional Information for Marketing

If you subscribe to our newsletter, we will use your email address to send you:

• Seasonal gardening tips and advice
• Product updates and new arrivals
• Special offers and promotions
• Company news and updates

You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.